FAQ

Frequently Asked Questions

Find answers about orders, shipping, processing times, returns, sizing, product care, and customer support. Every AestheticCrate item is made to order to ensure premium quality and reduce waste.

 

Frequently Asked Questions:

 

Do you ship internationally?

Yes, we currently ship to most countries worldwide. Shipping availability and delivery options are displayed during checkout.

How long will it take to receive my order ?

Every item is made to order.

- Processing: 2–5 business days

- United States: 3–7 business days

- International: 7–20 business days

Delivery times may vary depending on your location, customs processing, and seasonal demand.

How can I track my order?

Once your order has been shipped, you'll receive a confirmation email containing your tracking information.

Can I return or exchange my order?

Because every item is produced specifically for you, we do not accept returns or exchanges due to incorrect size selection, change of mind, or buyer's remorse.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery with clear photos. We'll gladly provide a replacement or refund at no additional cost.

Can I cancel or modify my order?

Orders may be cancelled or modified within 12 hours of purchase. After production begins, changes are no longer possible.

How do I choose the correct size?

Each product page includes a detailed size guide. We recommend comparing the measurements with a garment you already own to ensure the best fit.

Are your products made to order?

Yes. Every piece is created only after an order is placed. This approach helps reduce waste and supports more responsible production.

How should I care for my garment?

For maximum longevity, wash inside out using cold water with similar colours. Tumble dry on low heat or hang dry. Avoid bleach and do not iron directly on the printed design.

What payment methods do you accept?

We accept all major credit and debit cards, as well as other secure payment methods available at checkout. All transactions are encrypted and processed securely.

Will I be charged customs or import duties?

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

My package appears to be lost. What should I do?

If your tracking hasn't updated for several days or your package appears lost, contact us and we'll work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

 

How can I contact AestheticCrate?

Need assistance? Our support team is happy to help. Contact us anytime at support@aestheticcratee.com .

We aim to respond within 24–48 business hours.